Are you competing or
just complying?

Massive deficits, service streamlining, ‘one-stop’, demands for outcomes, accountability and transparency, down-sizing, right-sizing, ‘efficiencies’, innovation, ‘more with less’… It could be argued that there has never been a more competitive time for your program dollars. What is your plan?


Outcomes Measured,
Outcomes Managed

You do great work – now prove it. Map your outcomes… then measure, analyze, and continuously improve against them.


Service Excellence

Achieving outcomes requires clients to engage, retain and ACT within your program or service. How might you be getting in your own way?


Right People, Right Place,
doing the Right Things

‘Outcome-based’ funding demands greater accountability of your staff, which in turn requires engaged, entrepreneurial staff that bring their energy, innovations and flexibility to the job.


Tell your performance story

Funding decisions are often influenced in the public and political arena. So… who knows about the outcomes you are achieving?

Sarah Delicate

New! Full EO Data Assessment Service

EO Data Assessment is a service engagement that — in a very short timeframe — delivers report findings identifying specific data challenges that may be hindering your operational efficiency and ability to achieve successful outcomes. The data assessment includes a full data audit of all relevant EO reports. The resulting analysis includes information regarding such […]

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Sarah Delicate

Achieving Results in the Helping Sector WEBINAR series 2015!

Need help piloting your programing towards measurable outcomes? We have put together a team of experts who will bring some of the most compelling research and best practices to webinar. Please join myself and Christine Brown-Read as we host renowned Labour Market Analyst, Tom Zizys and national Job Development expert Angela Hoyt.   We’ve put together […]

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Upcoming Webinars

Solution Focused Career Counselling Webinar Fall 2016

Solution focused career counselling is a strengths-based counselling model that has been proven to be effective in relatively few appointments.  Solution Focused Career Counselling (SFCC) is about read more…

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Converting Workshops to eLearning Fall 2016

Converting workshops to eLearning ensures your agency is meeting the growing demand for virtual services, while freeing up staff to provide other valuable services.  However, the thought of converting workshops to eLearning can be read more

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Newsletter Archive

Open Data EO training on-demand

In Fall of 2016, individual site ES performance data will be “Open”, as well as EO service provider budget allocations and expenditures. More open data will follow.

But what does “Open Data” even mean? Where is it going, and what can you expect?



Across the country and across all sectors, governments are using outcome-based performance measurement / management systems to ensure the delivery of real results for Canadians, careful stewardship of tax dollars (ROI), and effective, customer focused programming.  READ MORE…