Are you competing or
just complying?

Massive deficits, service streamlining, ‘one-stop’, demands for outcomes, accountability and transparency, down-sizing, right-sizing, ‘efficiencies’, innovation, ‘more with less’… It could be argued that there has never been a more competitive time for your program dollars. What is your plan?


Outcomes Measured,
Outcomes Managed

You do great work – now prove it. Map your outcomes… then measure, analyze, and continuously improve against them.


Service Excellence

Achieving outcomes requires clients to engage, retain and ACT within your program or service. How might you be getting in your own way?


Right People, Right Place,
doing the Right Things

‘Outcome-based’ funding demands greater accountability of your staff, which in turn requires engaged, entrepreneurial staff that bring their energy, innovations and flexibility to the job.


Tell your performance story

Funding decisions are often influenced in the public and political arena. So… who knows about the outcomes you are achieving?

Sarah Delicate

Achieving Results in the Helping Sector WEBINAR series 2015!

Need help piloting your programing towards measurable outcomes? We have put together a team of experts who will bring some of the most compelling research and best practices to webinar. Please join myself and Christine Brown-Read as we host renowned Labour Market Analyst, Tom Zizys and national Job Development expert Angela Hoyt.   We’ve put together […]

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eLearning for as little as $99.00!

Why not welcome the new fiscal year with a commitment to training and development? Short on training and travel dollars? We have the solution for you! Many of our training courses have been converted to eLearning so you can learn at your pace, from your location. Each is narrated by the instructor, bringing the colour […]

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Upcoming Webinars

Hitting the Targets, but Missing the Point?

The targets and measures in your “outcome based performance management framework” are not the only numbers you need to be paying attention to. While this is the math of program compliance, what is the math behind your mission/vision/mandate? Are you “hitting the targets but missing the point”? This very powerful course explores… Read More

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Job Development Essentials

The Job Development Essentials webinar is for new or veteran job developers and their managers who want to learn the strategies and skills to engage employers to hire from a non-traditional labour pool.
Often the biggest obstacle to job development success is not having the “how-to” skills to ensure effective and productive exchanges with employers.  During this webinar you will learn… Read More

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Newsletter Archive

New 2012-13 Calendar Webinars that Work

Do you fully understand MTCU’s performance measurement system? Have you implemented the internal processes and procedures required to help get and keep you on track?  READ MORE…


Across the country and across all sectors, governments are using outcome-based performance measurement / management systems to ensure the delivery of real results for Canadians, careful stewardship of tax dollars (ROI), and effective, customer focused programming.  READ MORE…